Refund policy

We check every order before it leaves us, but parcels sometimes take a knock on the way, or the wrong item slips through. If that happens, we'll sort it out quickly and without fuss.

What we cover
If your item arrives damaged, doesn't work, or isn't what you ordered, we'll replace it or refund you in full. Just let us know within 7 days of receiving your parcel.

How to make a claim
Message us on WhatsApp at +92 337 6123473 with:
- your order number (for example #1105)
- a few clear photos or a short video showing the problem
- a photo of the outer packaging, if it was damaged

We usually reply the same day. Once we've checked the details, we'll arrange a replacement or a refund, whichever you'd rather have.

A small request
Please record a quick video while opening your parcel. It takes a minute and makes any claim much faster to resolve, for you and for us.

What we can't accept back
- Items returned because you changed your mind or ordered the wrong size or colour
- Items that have been used, washed, assembled or damaged after delivery
- Opened beauty and personal care products, for hygiene reasons, unless they arrived faulty
- Claims made more than 7 days after delivery

Sending an item back
If we need the item returned, we'll tell you exactly how to send it. When the return is because of our mistake (damaged, faulty or wrong item), we cover the return courier cost.

How refunds are paid
As all our orders are cash on delivery, we pay refunds by bank transfer, JazzCash or Easypaisa. Once your refund is approved, the money reaches you within [5] working days. The Rs 200 delivery charge is included in the refund when the problem was on our side.

Refused parcels
Each refused parcel costs us two-way courier charges. If an order is refused at the door without a genuine reason, we may ask for the delivery charge in advance on future orders.

Need help?
WhatsApp: +92 337 6123473
Monday to Sunday, 9am to 10pm